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The new platform's IOC for GSM network processes and provisions supplementary services in its Mobile Switching Centre (MSC), and offers and delivers multiple intelligent services including the unique intelligent outbound and inbound dialler system.
TheNewWplatformIOC Advantage!
In the current scenario, automated diallers, places calls to subscribers without checking the network status of the subscribers.
In a scenario where more than 90% subscribers are pre-paid users, who are mostly cost conscious and do not appreciate promotional calls when they are in roaming as they are billed.
Here is where it calls for some intelligence to be used in the auto diallers to increase the success ratio of your call centre, increase the revenue and to reduce the OPEX for the operator and also for the Service Provider.
It also calls for the system to do some analysis on the recharge pattern and average balance of the subscriber to decide whether to place the call or not. This will lead to increased success ratio & revenues for the operator as well as the service provider.
To add it, it reduces subscriber fatigue thereby their dissatisfaction.
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What does our IOC do? |
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Prevent Calls to subscribers who are roaming – Inbound as well as outbound. |
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Prevent Calls to subscribers who are barred by the operator – ODB Enabled. |
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Prevent Calls to low recharge value subscribers. |
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Prevent Calls to low balance subscribers. |
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Outbound to inbound conversion to let subscription for the service. |
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Operator enabled billing/charging from Inbound Calls. |
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Increase call to subscribers whose service uptake is above normal. |
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Reduce customer fatigue and dissatisfaction. |
IC Can be integrated to the existing Call Center PBX/Systems to let the agents check the status of the called subscriber.
The above can be done by the agent manually before placing the call and the decision can be left to the agent.
IC Can be integrated in an automated environment and suggest to the agent whether to place the call or not based on the called subscriber status.
IC can be programmed to do a looping check based on pre-defined frequency to check the status of a subscriber and can prompt the agent to call the subscriber who falls into a particular criteria.
IC can be programmed to check a subscriber status and do an automated outbound call and connect to an available agent based on existing free line hunting algorithm.
Get in touch with us today to know more about our IOC solution offerings in detail!
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